Privacy Policy — Craftsman Painter, Inc.

Effective Date: February 3, 2026 • Last Updated: October 25, 2026

Craftsman Painter, Inc. (including our BrushOS client portal and estimating platform) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit https://www.craftsmanpainter.com, request a residential painting estimate, opt in to SMS notifications, or use our services.

1. Mobile Communications & SMS Privacy (A2P 10DLC Strict Non-Sharing Policy)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Mobile information obtained through SMS opt-in (including your mobile phone number, SMS consent records, and message history) is kept strictly confidential and used solely by Craftsman Painter, Inc. to provide requested residential painting estimates, appointment confirmations, live video walkthrough links, project status updates, and direct customer support. We never sell, rent, loan, trade, or lease any phone numbers or SMS consent data to any third party or affiliate. You may opt out of SMS communications at any time by replying STOP to any message, or reply HELP for assistance.

2. Information We Collect

When you use BrushOS, request a painting estimate, or connect your Google Account via OAuth, we may collect specific data required for the platform's functionality. This includes:

  • Gmail: To allow you to send and receive project-related emails directly within the BrushOS interface.
  • Google Calendar: To sync project timelines, schedule site visits, and manage crew availability.
  • Google Contacts: To import and manage client contact information for streamlined communication.
  • Google Business Profile: To manage and respond to business reviews and update project-related information on your public profile.
  • Project Media, 3D LiDAR Scans & AI Estimator Inputs: Property photographs, room dimensions, 3D LiDAR spatial room models, color selections, and SMS/voice/chat transcripts submitted to generate project estimates or color visualizations.
  • Basic Profile & Contact Information: Your name, phone number, property address, and email address to create and manage your account or project proposal.

2. How We Use Your Information

We use the information we collect solely to provide and improve the features of BrushOS and Craftsman Painter services. Specifically:

  • Enhanced Accessibility: To provide painting professionals with greater flexibility and streamlined access to their Google accounts through an interface specifically designed for the unique workflow of painters.
  • Project Communication & AI Estimating: To centralize client communications, calculate preliminary project scopes, generate 3D room measurements, and render digital paint color visualizations.
  • Scheduling & Reputation: To sync site visits and project timelines with Google Calendar and manage business reputation through the Google Business Profile integration.
  • Support & Improvement: To provide customer support and improve the user interface and performance of the BrushOS platform.

3. Google API Services User Data Policy (Limited Use) & Agentic AI Governance

BrushOS's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements, as well as the Google Cloud Agentic AI Responsible Use Guidelines (effective October 12, 2026).

  • No Selling of Data: We do not sell your Google user data, financial data, or project inputs to third parties.
  • No Advertising: We do not use your Google user data or uploaded property media for serving third-party advertisements.
  • Enterprise AI Data Isolation & Human-in-the-Loop Controls: Inputs processed through our enterprise Google Cloud / Vertex AI / Gemini systems (such as SMS/voice estimator transcripts, property photos, and LiDAR room scans) remain isolated within our enterprise environment. Automated AI outputs are probabilistic aids and require human verification prior to binding contract execution.
  • Human Review: We do not allow humans to read your Google OAuth user data unless we have obtained your explicit agreement for specific data (e.g., for tech support), it is necessary for security purposes, or to comply with applicable laws.

4. Mobile Communications & SMS Opt-In / Opt-Out Terms

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

By opting in to SMS notifications from Craftsman Painter, Inc. at https://www.craftsmanpainter.com/estimate, you agree to receive text messages related to your estimate request, appointment scheduling, and customer support. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may opt out of SMS communications at any time by replying STOP, or reply HELP for support (or call 855-772-4686 / email contact@craftsmanpainter.com). Also review our Terms of Service.

5. Data Storage and Security

We implement bank-grade security measures to protect your data, including TLS 1.3 encryption in transit and AES-256 encryption at rest via Google Cloud KMS. Your Google OAuth and Plaid tokens are encrypted at rest in server-side secret datastores. We only retain user data for as long as necessary to provide the services requested by you.

6. Data Sharing & Strict Exclusion of SMS Opt-In Data

We do not sell, rent, or share your personal information or mobile data with third parties or affiliates for marketing or promotional purposes. We only disclose non-SMS operational data in the following limited circumstances:

  • As strictly necessary to operate our service infrastructure (e.g., encrypted cloud hosting and telecommunications carriers bound by strict confidentiality agreements).
  • If required by applicable law or legal process.

Strict Exclusion of SMS Opt-In Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7. Your Rights and Choices

You can revoke BrushOS's access to your Google Account at any time through your Google Security Settings. You may also request the deletion of your BrushOS account and associated data by contacting us.

8. Contact Us

If you have any questions about this Privacy Policy or BrushOS, please contact us at:

Craftsman Painter, Inc.
Email: torlando@craftsmanpainter.com / contact@craftsmanpainter.com
Website: craftsmanpainter.com