Terms of Service

Preparation: Surfaces will be prepared by scraping loose paint, patching holes and cracks with spackling compound, and sanding for a smooth finish. Advanced cracks may receive fiberglass joint tape. Glossy surfaces will be scuff-sanded to promote adhesion. All furnishings and floors will be covered and protected.

Carpentry: This Agreement does not include the cost of replacing damaged carpentry unless explicitly specified in the Scope of Work. Otherwise, the existing substrate will be prepared and painted as-is.

Application & Film Thickness (Mils): The coating systems specified in the Scope of Work will be applied in accordance with the manufacturer's Product Data Sheet (PDS) specifications and the line items notated in the scope to achieve the recommended wet and dry film thickness (measured in mils) and uniform opacity. Depending on the substrate and application method—such as airless spraying with back-rolling versus brush and roller application—target mil build and full coverage may be achieved through multiple passes within a single drying cycle or across separate coats, at the Contractor's professional discretion.

Stains: Water stains and tannin wood stains will be sealed with an appropriate primer. Should extensive sealing be required that was not visible at the time of the estimate, this will be addressed via the Change Order process.

Quality Standard: All work shall be completed in a workmanlike manner according to industry standards set forth by the Painting Contractors Association (PCA). Compliance to meeting the criteria of a 'properly painted surface' shall be determined when viewed without magnification at a distance of thirty-nine (39) inches (1 meter), under finished lighting conditions and from a normal viewing position. Surfaces shall be free of foreign material, lumps, skins, runs, sags, holidays, misses, or insufficient coverage.

Cleanup: Occupied work areas will be cleaned daily. Upon completion, all project debris will be bagged and placed in the Customer's exterior trash receptacle. If debris volume exceeds the receptacle's capacity, a Change Order for debris removal services will be presented to the Customer. Leftover paint will be labeled and left for the Customer.

Hardware: Hardware such as curtain rods, switch plates, and cover plates will be removed and reinstalled unless otherwise directed. Hardware such as thermostats, alarm systems, and doorknobs will not be removed unless deemed necessary by the Contractor.

Insurance: Craftsman Painter, Inc. shall maintain General Liability insurance and Workers' Compensation insurance as required by law. A certificate of insurance will be provided to the Customer upon request.

Limited Warranty: Craftsman Painter, Inc. warrants its craftsmanship for a period of one (1) year from the completion date. If a failure in workmanship appears, Craftsman Painter, Inc. will supply the labor and materials to correct the condition. This warranty is limited to the correction of the workmanship failure.

Warranty Exclusions: This warranty does not cover: (a) failures caused by the paint manufacturer; (b) consequential or incidental damages; (c) issues arising from abuse, temperature changes, moisture, or building settlement (i.e., cracks from expansion/contraction); (d) horizontal walking surfaces (e.g., floors, steps).

Unlimited Touch Ups: As a service benefit, Craftsman Painter, Inc. will offer one year of touch ups on any surface painted by Craftsman Painter, Inc. workforce. Touch up appointments are subject to the availability of the Contractor staff and will be limited to 1 hour of touch up in any given area. Customer must supply paint and pay for any new supply purchases related to the touch up.

Color Selection: Final paint colors must be provided to Craftsman Painter, Inc. at least five to seven (5-7) days prior to the project start date. Color changes made after work has commenced will require a Change Order for additional labor and material costs.

Access: Customer shall provide the Contractor with clear and safe access to the work areas during agreed-upon working hours.

Preparation: Customer agrees to move all fragile items, electronics, and valuables from the work areas before work begins.

Site Conditions: Alarms must be deactivated in the work area. Pets must be secured away from the work area. Customer must ensure doors, gates, and fences are secure during and after hours prior to letting pets out. Customer acknowledges that temperature and humidity may need to be controlled by the Craftsman Painter, Inc. workforce.

Media Release & Shared Photos: Customer grants Craftsman Painter, Inc. permission to photograph or record video of the property and project work for estimating, quality verification, and marketing. When Customer shares photos, videos, or project details with Craftsman Painter, Inc., Customer confirms they have the right and permission to share them.

Customer acknowledges that project scheduling is subject to change due to external factors including but not limited to weather delays, staff illness, and other unforeseen circumstances. Projects are placed on a waitlist and scheduled in a first-in, first-out (FIFO) order based on when the signed Agreement and deposit are received. Craftsman Painter, Inc. commits to providing the Customer with a bi-weekly status update via email regarding their position in the queue until the project start date is confirmed.

Written Change Orders: Any alteration or deviation from the Scope of Work that affects the contract price or schedule must be documented in a written Change Order. The Change Order will describe the change, the adjusted price, and any change to the completion schedule. The Change Order must be signed by both the Customer and Craftsman Painter, Inc. before the specified work will be performed.

Online Calculators & Digital Color Previews: Instant online or SMS estimates, room-scan measurements, and digital paint color visualizations are helpful preliminary approximations; only your signed written Scope of Work or Change Order governs final project pricing and scope. Because screen lighting and calibration vary, we recommend verifying final paint colors with physical samples on-site.

Deposit: A deposit of the total price is required upon execution of any agreement to secure a position on the work schedule.

Progress Payments: After the first week of work, weekly progress payments will be due. The amount of each payment shall be based on the percentage of work completed during that week.

Final Payment: The final remaining balance is due immediately upon substantial completion of the Work.

Bank Transfers (ACH) & Payment Clearing: If paying by bank transfer (ACH), eCheck, or check, project scheduling and active work are contingent on funds clearing. If a delayed-authorization payment fails to clear, is returned, or poses a risk of non-payment, Craftsman Painter, Inc. may pause scheduled work until payment is verified or an alternate payment method is provided.

Late Payments: Payments not received within five (5) days of the due date are subject to a one-time late fee of $50.

Mechanic's Lien: Failure to make timely payment is a material breach of contract.

Good Faith Resolution: The parties agree to communicate in good faith to resolve any disputes.

Right to Cure: If concerns are not resolved, the Customer shall provide Craftsman Painter, Inc. with written notice detailing the issue.

BBB Mediation and Arbitration: In the event a dispute cannot be resolved through direct communication or the Right to Cure process, the parties agree to submit the dispute to the Better Business Bureau (BBB) for mediation and/or binding arbitration.

Online Reviews & Reputation: The Customer agrees that any online reviews or public comments regarding Craftsman Painter, Inc. will be factually accurate.

Acknowledgment: Customer is responsible for notifying Craftsman Painter, Inc. in writing of any pre-existing damage.

Damage Claim Procedure: In the unlikely event that damage is caused by our personnel, the Customer must notify Craftsman Painter, Inc. in writing within 3 business days of the service completion.

Company's Right to Inspect: Upon receipt of a timely claim, Craftsman Painter, Inc. shall have the right to inspect the alleged damage before any repairs or alterations are made.

Limitation of Liability: Failure to adhere to the Damage Claim Procedure outlined in this section will be considered a conclusive waiver of any and all claims.

Customer's Right to Cancel: You may cancel any transaction at any time prior to midnight of the third business day after the date of this transaction.

Termination for Cause: Either party may terminate the contract agreement for a material breach by the other party, and Craftsman Painter, Inc. may terminate immediately if there is payment fraud or unsafe or threatening conduct toward project personnel.

Payment Upon Termination: If the Agreement is terminated, the Customer is responsible for payment for all work completed and materials purchased up to the date of termination.

Our Professional Team: To ensure the highest quality of specialized craftsmanship, our team may include skilled, licensed (as required), and insured independent trade professionals.

SMS Privacy Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Indemnification & Recourse: The Customer agrees to look solely to Craftsman Painter, Inc. for any and all claims, losses, or damages arising out of this Agreement, and Customer is responsible for any undisclosed site hazards or third-party claims arising from Customer-supplied materials or media.

Website & Digital Platform Tools: Use of Craftsman Painter websites, online estimating calculators, AI visualization tools, and the Brush OS platform is also governed by our Platform & Digital Tools Terms of Use.

Governing Law: Contracts shall be governed by the laws of the State where the work is being performed.

Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is due to causes beyond its reasonable control.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Attorneys' Fees: In accordance with the American Rule, each party shall be responsible for its own attorneys' fees and costs.